Terms of service

 

At Veloura Collection, we are committed to providing high-quality children’s fashion and exceptional customer service. These Terms & Conditions are designed to ensure transparency, trust, and a seamless shopping experience for all customers.

1. Company Information

Veloura Collection

Belgium

Email: info@velouracollection.be

Phone: +32 467 75 80 01

Website: www.velouracollection.be

VAT Number: BE1029014701

 

2. Eligibility

By using this website and placing an order, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You are legally capable of entering into binding contracts.


3. Products & Product Information

We strive to ensure all product descriptions, images, measurements, and pricing are accurate.

However:

  • Colors may vary depending on screen settings and device displays.
  • Minor variations in fabric, design, or measurements may occur.
  • Product availability is subject to stock levels.

Veloura Collection reserves the right to modify or discontinue products without prior notice.


4. Pricing

All prices are displayed in Euro (€).

Prices include VAT where applicable.

Shipping costs are calculated separately and displayed at checkout.

We reserve the right to correct pricing errors and cancel orders placed at incorrect prices.

If payment has already been made, a full refund will be issued.


5. Orders & Acceptance

An order is considered accepted only after you receive an order confirmation email.

Veloura Collection reserves the right to:

  • Refuse or cancel orders.
  • Limit quantities purchased.
  • Cancel orders suspected of fraud or misuse.

If an order cannot be fulfilled, you will be notified and refunded in full.


6. Payment

We accept secure payments through approved Shopify payment providers.

Available payment methods may include:

  • Visa
  • Mastercard
  • Bancontact
  • PayPal
  • Apple Pay
  • Google Pay

Payment information is processed securely and is never stored by Veloura Collection.

7. Shipping & Delivery

Orders are generally processed within 1–2 business days.

Estimated delivery times:

  • Belgium: 1–3 business days
  • European Union: 3–5 business days

Delivery times are estimates only.

Veloura Collection is not responsible for delays caused by:

  • Shipping carriers
  • Customs inspections
  • Public holidays
  • Extreme weather conditions
  • Other events beyond our control

Tracking information will be provided once your order has been shipped.


8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers have the right to request a return within 14 days of receiving their order, subject to the conditions stated in our Return Policy.

Returned items must be:

  • Unworn
  • Unwashed
  • In original condition
  • With all tags attached
  • In original packaging


9. Exchanges

To exchange an item, customers should return the original item and place a new order for the desired product.

This ensures the fastest processing time.


10. Damaged, Defective or Incorrect Items

Customers should inspect their order upon arrival.

If an item arrives damaged, defective, or incorrect, please contact us immediately at:

info@velouracollection.be

We will assess the issue and provide an appropriate solution.


11. Intellectual Property

All content available on this website, including:

  • Product photographs
  • Logos
  • Branding
  • Graphics
  • Text
  • Product descriptions
  • Website design

is the exclusive property of Veloura Collection and protected by intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.


12. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Distribute malicious software.
  • Interfere with the operation of the website.
  • Submit false or misleading information.


13. Privacy & Data Protection

Your personal data is processed in accordance with our Privacy Policy and applicable GDPR regulations.

By using our website, you consent to the collection and processing of your information as described in our Privacy Policy.


14. Limitation of Liability

Veloura Collection shall not be liable for indirect, incidental, special, or consequential damages resulting from:

  • Use of the website
  • Purchase of products
  • Delayed deliveries
  • Technical interruptions

Nothing in these Terms excludes consumer rights granted under applicable law.


15. Force Majeure

Veloura Collection shall not be held responsible for delays or failure to perform obligations due to circumstances beyond reasonable control, including:

  • Natural disasters
  • Strikes
  • Transportation disruptions
  • Government actions
  • Pandemics
  • Internet or system failures


16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Belgium.

Any disputes shall be subject to the jurisdiction of the competent courts of Belgium.

18. Promotional Codes & Discounts

Promotional codes and discount offers may be subject to specific conditions and expiration dates.

Unless otherwise stated:

  • Only one discount code may be used per order.
  • Discount codes cannot be exchanged for cash.
  • Veloura Collection reserves the right to modify or cancel promotional offers at any time.

If an order is returned, the refunded amount will reflect any discounts applied at the time of purchase.


19. Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash, except where required by applicable law.

Gift cards are the responsibility of the customer and Veloura Collection is not responsible for lost, stolen, or unauthorized use of gift cards.


20. Customer Reviews

Customers may submit reviews, ratings, photographs, and feedback regarding products purchased from Veloura Collection.

By submitting content, you grant Veloura Collection a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and publish such content for marketing and promotional purposes.

We reserve the right to remove content that is unlawful, offensive, misleading, or inappropriate.


21. Website Availability

We strive to ensure that our website remains available and functional at all times.

However, we do not guarantee uninterrupted access and may temporarily suspend access for:

  • Maintenance
  • Security updates
  • Technical issues
  • System upgrades

Veloura Collection shall not be liable for temporary website unavailability.


22. Fraud Prevention

To protect our customers and business, Veloura Collection reserves the right to:

  • Verify customer information
  • Request additional identification
  • Cancel suspicious transactions
  • Refuse orders believed to involve fraud or unauthorized payment methods

Customers may be contacted for verification before an order is processed.


23. Changes to These Terms

Veloura Collection reserves the right to update, modify, or replace these Terms & Conditions at any time.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review these Terms periodically.


24. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.


25. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between the customer and Veloura Collection regarding the use of this website and the purchase of products.

For any questions regarding these Terms & Conditions, please contact:


Veloura Collection


Email: info@velouracollection.be


Phone: +32 467 75 80 01


Website: www.velouracollection.be


VAT Number: BE1029014701