Shipping policy

Delivery Times

Belgium

Estimated delivery time: 1–3 business days

European Union

Estimated delivery time: 3–5 business days, depending on the destination country.

Please note that delivery times are estimates and may vary during peak seasons, holidays, or due to circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Costs

Shipping costs are calculated automatically at checkout and are displayed before payment is completed.

Delays

While we strive to deliver all orders within the estimated timeframe, Veloura Collection is not responsible for delays caused by:

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible at:

We will work with the shipping carrier to investigate the issue and assist you in finding a solution.

If you have any questions regarding shipping, please contact us at:

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